Frequently asked questions

Cubrin is a social shopping platform for Nigeria. Shoppers order from nearby vendors, pay from a Cubrin Wallet, and split bills with friends. Vendors get a free online storefront at their own Cubrin subdomain.

Open a vendor storefront, tap Add to cart on the items you want, then open your cart and choose Pay with Wallet. You can pick the items up from the shop or have them delivered to your saved address, and you can add a note for the shop before paying.

The Cubrin Wallet is your balance on Cubrin. You top it up by transferring to your dedicated virtual account, by card, or by bank transfer. When you pay for an order the items total is held in escrow and is only released to the vendor once you confirm delivery.

Checkout is paid from your Cubrin Wallet in one tap. The items total plus platform fee and tax is debited immediately, while any delivery fee is paid to the rider when your order arrives.

Yes. Cubrin is built for splitting bills. Open the Cubrin app to start a split or a pay-for-me request so each person can settle their share while the order is placed in one go.

No. Ordering is only possible while a vendor is open for business. Each storefront shows a live open or closed badge so you always know before you start a cart.

The vendor proposes a quantity adjustment on your order. You can accept the smaller quantity, which triggers a partial refund to your wallet, or reject it, which removes the item and refunds it in full.

You can cancel while payment is pending, while the vendor has not yet confirmed, or after confirmation but before the order goes out for delivery. If you already paid, the amount is refunded to your Cubrin Wallet.

When your order is out for delivery the rider shares a six character confirmation code. Enter that code on the order to confirm delivery, which releases the escrowed funds to the vendor and completes the order.

No. Every vendor storefront is completely free. You get your own Cubrin subdomain, a shareable link that works as a preorder menu in your WhatsApp status and bio, product listings, and wallet payments from your customers.

Sign up as a vendor on Cubrin and your storefront is created automatically at your own address, for example arikepreorder.cubrin.com. Share that link on WhatsApp, Instagram or your business card and customers can browse and order straight away.

No. The storefront is a website, so customers order from any phone or laptop with no download and no app account. The Cubrin app is only needed for extras like splitting bills and chat.

Cubrin is available across Nigeria and expanding. Set your location on the marketplace to see the shops that deliver to you, and join as an ambassador to bring Cubrin to your neighbourhood.

Use the Support link in the footer or email [email protected] with your order reference, which is shown on the order page and in your wallet history.